Threecolts

Melanie

Danish Fazal

Austin Winterberg

Find answers to common user questions. Don’t see what you’re looking for? Send us a message by clicking the “help” button!

FAQs & Common Issues

ExportYourStore helps you manage and sell your products on multiple marketplaces from one place.

How does ExportYourStore work?

Sometimes your store shows as connected in ExportYourStore, but products, inventory, or orders are not syncing. This usually happens when the connection is partially interrupted or some settings need updating.

Why is my store connected but not syncing?

Why do I keep getting disconnected from the marketplace?

Why is my store not connecting?

ExportYourStore imports listings that are ready for syncing and exporting.

Why are my listings not importing?

ExportYourStore can automatically generate or fix SKUs for products that are missing them or have duplicates.

How to fix missing SKUs?

Marketplace tokens are required for ExportYourStore to connect and sync your listings, inventory, and orders. Sometimes tokens expire or need to be refreshed to maintain a stable connection.

How do I renew my marketplace token?

Clearing your browser cache helps refresh the page and fix common display issues.

How to clear cache and fix display issues?

ExportYourStore Chrome extension is required for marketplace connection, importing, exporting, and syncing products.

How to install our ExportYourStore app extension in Chrome?

How to remove background on your product images?

Our AI saves your time and reduces manual editing when exporting products.

How AI Automation improves listing quality?

The Fix with AI feature in ExportYourStore automatically detects errors in your listings and corrects them before export.

How “Fix with AI” detects & corrects listing errors?

AI Listing Enhancement in ExportYourStore helps automatically improve your product listings before export.

How does AI Listing Enhancement work?

How to fix the "Title is too long" error message?

Sometimes you may want to sell only specific products or exclude certain categories on a marketplace. ExportYourStore lets you control which products are synced and exported using Syncing Product rules.

How to sync only selected products?

How to remove “Listed with ExportYourStore.com” banner?

How to cancel or change your subscription?

How shipping information exports between marketplaces?

General FAQs

Create a Feed for Amazon

Customize Your Items For Amazon

How to authorize ExportYourStore to access your Amazon account

Invite ExportYourStore as a virtual admin on your Amazon account

Learn how to fill the letter to obtain GTIN exemptions from Amazon

GTIN Exemption letter filling guide

The first step to list your items to Amazon. Learn what Amazon requires and how ExportYourStore can help you.

How ExportYourStore is setting up my Amazon store?

Why you get this error and how to fix this?

Amazon Error: Feed rejected

Learn about the most common error among new sellers on Amazon

Amazon Error: We have temporarily removed your ability to submit listings

Learn how to fix the Currently Unavailable listings on Amazon

Amazon listing shows Currently Unavailable

Amazon error "Invalid Request Parameters"

Change Language for Feed Processing Reports on Amazon so ExportYourSstore can correctly import and sync items.

How to Change the Language for Feed Processing Reports on Amazon

Learn how to request UPC exemption from Walmart

How to list products to Walmart without a Product Identifier (Barcode)

Feeds Mapping Types

Amazon & Walmart FAQs

Mapping type: Map column

Main Mapping Types: Set to

Main Mapping Types: Extract from

Main Mapping Types: Combine

Main Mapping Types: Lookup

Main mapping types

Modifier: Set to

Modifier: Replace

Modifier: Remove

Modifier: Append

Modifier: Prepend

Modifier: Lettercase

Modifier: Calculate

Modifier: Round

Modifiers

Condition: is equal / is not equal

Condition: contains / does not contain

Condition: starts with / doesn't start with

Condition: ends with / does not ends with

Condition: is blank / is not blank

Condition: is greater than / is greater than or equal to / is lower than / is lower than or equal to

Condition: is longer than / is shorter than

Condition: is in list / is not in list

Conditions

Depop requires all sellers to set up Depop Payments before any listings can be created or updated through third-party integrations such as ExportYourStore.

How to resolve “Depop Payments Need to Be Set Up” error?

How to resolve Invalid Values when exporting to Depop?

If the session expires or you log out, your token may need to be renewed.

Why does my Depop token keep expiring?

Depop FAQs

When exporting products to eBay, item specifics are detailed product attributes (like brand, size, color, condition, material, etc.) that help your listing comply with requirements and appear in buyer searches.

How to resolve Item Specific errors on eBay?

How to list products as Auctions or With Best Offer on eBay?

How to Opt-in, Create and Apply eBay Business Policies?

This error occurs when eBay detects restricted words, prohibited content, or policy violations in your product title, description, or listing details.

How to fix eBay error: "The item cannot be listed or modified. The title and/or description may contain improper words, or the listing or seller may be in violation of eBay policy."?

The zip code you entered is invalid or is not matching your shipping policy.

How to fix eBay error: "Please enter a valid ZIP Code."?

How to keep listings alive by changing their inventory to zero instead of closing them

How to set inventory to zero instead of closing listings on eBay?

eBay FAQs

How to fix Etsy sync error?

Learn how to export and sync your products to Etsy using ExportYourStore

How to Cross-List Products on Etsy?

How to Fix error: “Oh Dear, You Cannot Sell This Item on Etsy”?

Etsy FAQs

Learn how to add ExportYourStore's Data Source to your Facebook & Instagram Shop

Add a new Data Source to your Facebook Commerce

Facebook & Instagram FAQs

How to make sure your sync settings are configured correctly

Products are not being synced or updated on Facebook Commerce

Learn how to fix image skewing of your products on Facebook

How to set image settings on Facebook Commerce

How to Cross-List to Google Shopping?

Learn how to locate your Google Merchant ID before connecting your account to ExportYourStore.

How to find my Google Merchant ID?

This article explains how to verify and claim your website in Google Merchant Center.

How to verify and claim your website in the Google Merchant Center?

Google Shopping FAQs

How to fix Postal Address error on Grailed?

How to fix “Invalid values” error when Cross-Listing to Grailed?

Grailed FAQs

Mercari Listing Limit Reached

Mercari FAQs

Learn how to cross-list your products to Poshmark

How to connect your Poshmark account to ExportYourStore?

Poshmark FAQs

Learn how to get your Shopify listings imported to our app.

Why are my Shopify listings not imported?

How to set a Sale Price or Compare Price for my listings?

Shopify FAQs

Learn how to manage your inventory in your WooCommerce sales channel

How to enable quantity sync for WooCommerce?

WooCommerce FAQs

Find answers and get help from Intercom Support and Community Experts

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