A failed or partial connection can prevent importing, exporting, and syncing of products across marketplaces, even if the store appears connected.
Common Reasons for Sync Issues
Expired marketplace token – The authorization for your store may have expired.
Browser or extension issues – Outdated browsers or disabled Chrome extension can block syncing.
Inactive listings or zero stock – Only active products with available inventory can sync.
Auto-sync settings not enabled – Products won’t update automatically if sync is turned off.
How to Fix Sync Issues
Renew Your Store Token
Go to Channels Page
Select the store and click Renew Token
Check Browser and Extension
Ensure your browser is up-to-date
Make sure the Chrome extension is installed and enabled
Verify Product Status
Only active listings with quantity greater than zero will sync
Check Auto-Sync Settings
Make sure automatic sync is enabled for your store
Best Practices
✔ Regularly renew marketplace authorizations
✔ Keep your browser and extension updated
✔ Monitor product activity to ensure listings meet sync requirements