If your marketplace keeps disconnecting, it usually means your browser session, marketplace authorization, or extension connection needs to be refreshed.
This can affect importing, exporting, syncing, and listing updates until the connection is restored.
Common Reasons for Disconnection
Marketplace disconnections often happen because of:
Expired browser session
Outdated browser version
Extension not installed or disabled
Expired marketplace token
The good news is that these can usually be fixed quickly.
1. Clear Your Browser Cache
Old browser cache can sometimes interfere with marketplace sessions.
Recommended action
Clear your browser cache and cookies, then sign in again.
This helps refresh marketplace authentication.
📌 After clearing cache, reopen your browser before reconnecting.
2. Make Sure Your Browser Is Updated
ExportYourStore works best with the latest version of your browser.
Check that your browser is updated
An outdated browser may cause extension or connection issues.
Recommended browser:
Google Chrome
📌 Always use the latest browser version for best stability.
3. Make Sure the Chrome Extension Is Installed and Enabled
The ExportYourStore extension is required for marketplace communication.
Check the extension
Confirm the extension is installed
Make sure it is enabled
Refresh your browser after checking
If the extension is disabled, marketplace sync may stop working.
4. Renew Your Store Token
Sometimes marketplace authorization expires and needs to be renewed.
To renew your store token
Go to Marketplace Connections
Select the disconnected store
Click Reconnect or Renew Token
Sign in again to approve access
This refreshes your marketplace connection.
If Disconnection Continues
Try these additional steps:
Log out and sign in again
Restart your browser
Reconnect the marketplace completely
Best Practice
To keep your connection stable:
✔ Keep your browser updated
✔ Avoid disabling the extension
✔ Renew marketplace access when prompted
✔ Clear cache regularly