If your store is not connecting to ExportYourStore, the issue is usually related to your browser, extension, or marketplace authorization.
A failed connection can prevent importing, exporting, and syncing products.
Common Reasons Your Store May Not Connect
The most common causes are:
Browser cache needs to be cleared
Browser is outdated
Chrome extension is missing or disabled
Store token needs to be renewed
Clear Your Browser Cache
Old browser cache or cookies can block the connection.
Clear your browser cache, then reopen your browser and try connecting again.
Make Sure Your Browser Is Updated
ExportYourStore works best on the latest browser version.
Recommended browser:
Google Chrome
An outdated browser may cause connection problems.
Check That the Chrome Extension Is Installed
The ExportYourStore Chrome extension must be installed and enabled.
If the extension is missing or disabled, your store may fail to connect.
Renew Your Store Connection
Your marketplace authorization may have expired.
Go to your connected stores and reconnect the marketplace to refresh the token.
If the Issue Continues
Try:
Restarting your browser
Logging out and signing in again
Reconnecting the store completely