When syncing products to Facebook Shop, you may encounter upload errors or warnings during feed processing. These issues can be reviewed and fixed using your feed report inside Commerce Manager.
Step 1: Check Feed Upload Status
After your product feed is uploaded:
Go to your feed in ExportYourStore
Check the upload status
Click View Report
This report shows whether your upload completed successfully or if any warnings or errors occurred.
📌 The report provides detailed error messages that help identify what needs to be fixed.
Step 2: Review Error Details
Inside the report, you can see:
Which products failed to upload
Which fields caused the error
The reason for rejection
Example Error:
Missing Shipping Weight
Missing required field like ID
Invalid product attributes
📌 If shipping-related fields are missing, refer to:
How shipping information exports between marketplaces?
In the other report details below, we can see which fields triggered the error. In our example, the field “id” was blank for the product, and it could not be uploaded.
We’ll fix this error by going back to the product feed on ExportYourStore and ensuring that it’s mapped with the correct attribute or value.
Once we’ve resolved the issue with the feed in ExportYourStore, we’ll go back to the “Data Sources” page on Facebook and click on the feed with the error.
We’ll manually trigger an update in order to upload the corrected feed to Facebook by clicking “Upload Now”.
Lastly, if you still find it complex to fix the error message and needs more custom changes then don't hesitate to message and contact us for support.