If your products are not syncing or updating on Facebook Commerce, it is usually related to your catalog data source settings or how Facebook processes updates.
Important Note
Only price and inventory are automatically synced.
Other fields such as:
Titles
Descriptions
Images
❗ Do NOT update automatically
To update these, you must:
Re-import the products in ExportYourStore
Wait for the next catalog sync (can take up to 2 hours)
Step 1: Check Your Data Source Settings
Open Commerce Manager
Go to your Catalog
Click Data Sources
Select the ExportYourStore feed
Click Settings
1. Set Data Source to “Replace”
Make sure your data source is set to:
👉 Replace (NOT Update)
📌 If it is set to “Update,” change it to “Replace” using the same feed URL.
2. Check Update Frequency
Click the three dots (⋯) next to your feed
Click Edit
Set:
Frequency: Hourly
Repeat: At least every 2 hours
📌 This ensures your catalog updates regularly.
Step 2: Re-Import and Wait for Sync
After confirming your settings:
Re-import your products in ExportYourStore
Wait for the next scheduled sync
If Your Settings Are Correct
If everything is configured properly but issues persist:
Go to Catalog → Data Sources
Click View Report on the latest upload
Download the report
Send it to our customer support team with details of your issue
📌 This helps identify any catalog or data errors.