If your products fail to sync to TikTok, it is usually due to missing or invalid shipping settings or required marketplace fields.
One common error you may see is:
"Identifier code already entered, cannot enter the same code twice. The shipping template is missing for warehouse 7620454008432051982. Please add a shipping template."
Why This Happens
This error occurs when your TikTok shop does not have a shipping template assigned to your warehouse.
Without a shipping profile, TikTok cannot process or publish your listings.
How to Fix the Shipping Template Error
Open the TikTok shipping settings page:
https://seller-us.tiktok.com/logistics/fee-and-service?shop_region=US&warehouse_id=7620454008432051982Select an existing shipping profile
OR create a new one for your warehouseSave your changes
Go back to ExportYourStore and re-export your listings
📌 Once the shipping template is set, the sync should complete successfully.
Other Common Sync Errors
If your issue is not related to shipping, it may be caused by missing or invalid product data.
You can fix these by using Export with AI or Fix with AI which detects and corrects missing or invalid values.
If the Issue Persists
Some errors may be account-specific (e.g., restrictions, permissions, or incomplete setup).
If the problem continues:
Contact ExportYourStore Customer Support support via the in-app messenger
Provide the error message for faster assistance
Summary
✔ Assign or create a shipping template for your TikTok warehouse
✔ Re-export your listings after setup
✔ Use AI tools for other validation errors
✔ Contact support if the issue is account-related